AnyTouch unified CTI application platform

General description

AnyTouch unified CTI application platform is a CTI application product reorganizing the added-value services of call center and telecom, a comprehensive and integral development tool. It can establish various call center services such as hotline telephone system, customer service system, and enterprise service center etc; meanwhile, it can generate the telecom value-added services such as color talk, music query, fixed-phone secretary desk, information desk etc.

This system is widely used for the fields such as government, electric power, petroleum, petrochemical, coal, mine, metallurgy, army, armed police, public security, railway and subway etc.

Telecom value-added service:
Intelligent fax system AnyFax
Color ring, color talk
168/160 information station services
music query and play
fixed-phone secretary desk
telephone QQ chat system
seat out-sourcing contract services
Market investigation

Call center service:
Query receiving and handling
Service handling query
Initiative visit service
Comments on complaint
fault report and appointment dealing
user data management
management of knowledge database
Combination with other service systems

Functions

AnyTouch unified CTI application platform (a new generation of professional CTI application development platform promoted by Beijing Jiaxun Feihong, with advanced computer, communication, network, database, and CTI (Computer Telephony Integration) etc technologies, realizes the unified access service of multimedia communication modes such as telephone, fax, Web, Email, and short message etc, its intelligent CTI core control and ACD call queue system support many service modes such as flexible artificial, automatic, active, voice recording, and charging etc, configured with the powerful graphic management tool and service software development packet, promotes the CTI services automatic generation and development.

AnyTouch is not only a CTI middleware product for application developer and system integrator, but also a service interface and development tool packet for supporting the final users themselves maintenance, development, and edition services. On the basis of AnyTouch, the different service application systems can be developed according to different demands of trade, thus establish their own call centers, enterprise value-added services, communication services, information service and CRM system.

A unified CTI application platform reorganizing the call center and telecom value-added services！

Integrates various CIT components such as CTI middlewares, IVR, voice recording, external dialing, manual service integration (Portal) etc, and realizes the seamless connection among components, creatively provides the platform mode CTI middleware products.

Encapsulates the complicated CTI bottom layer control, provides the flexible ActiveX interface and graphic development tool, enable those developers unfamiliar with the CTI technology can also develop the professional CTI application system after the simple training;

it can be used as an independent product to integrate with the other third partys’ system to form a more powerful application system;

Provide the real expansion ability and service automatic generation ability, thus effectively ensure the initial investment of customer, and save the the quantities of later system upgrading and maintenance of service developer and system integrator.

Integrates the software platforms for various basic CTI application components, and realizes the seamless connection among components, improves the efficiency of the whole application system.

AnyTouch series of products